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Right of Withdrawal

You have the right to revoke the contract of sale within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last part of the goods.

In order to exercise your right of revocation, you must inform us (Rust GmbH, PO Box 104, CH-8306 Brüttisellen / ZH, e-mail: info@swissvitalherbs.com) by means of a clear, written declaration (eg a letter sent by post or e-mail ) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required. You can electronically complete and submit the model withdrawal form on our website. If you make use of this option, we will promptly (for example by e-mail) send you a confirmation of receipt of such withdrawal. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.


Consequences of the cancellation
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for any additional costs arising from choosing a different delivery method than our standard low cost delivery have to repay) immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.

We can refuse the repayment until we get the goods back and have checked them for new value.

You have to return the goods immediately and in any event no later than fourteen days from receipt of the goods (invoice date + 2 working days) or from the day on which you inform us of the cancellation of this contract to us or hand over. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods. For reasons of safety and hygiene of our products, we must insist that the returned items arrive unopened and as new. No refund can be given before arrival and inspection of the returned goods. Payments by way of goodwill are reserved. A possible goodwill is subject solely to the decision of the Rust GmbH.


Special instructions:
In the event of a service, your right of revocation expires prematurely if the contract has been completely fulfilled by you and us at your express request before you have exercised your right of revocation.


Exclusion of the right of withdrawal:
The right of withdrawal does not exist with contracts

  • for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer. These include the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded,
  • for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery,
  • for the delivery of goods, if, due to their nature, they were inseparably mixed with other goods after delivery,
  • to deliver sound or video recordings or computer software in a sealed package if the seal has been removed after delivery

Contact

  Address:

RUST GmbH
PO Box 104
CH-8306 Brüttisellen

  E-mail:

info@swissvitalherbs.com

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